Legal

Privacy Policy

Draft — last updated: [date to be confirmed]

To confirm before publication: this draft should be reviewed by the business and, ideally, a legal adviser before the website is published.

1. Introduction

This policy explains how Aberdale Facility Management ("we", "us") collects and uses personal information when you visit this website or contact us. We are committed to handling personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are

Aberdale Facility Management is the controller of personal information collected through this website.

To confirm before publication: legal entity name, company registration number, registered office address and, if applicable, ICO registration number.

3. Information we collect

When you submit our enquiry form, we collect the details you provide: your name, company name, email address, telephone number, enquiry type, property location or postcode and your message. To protect the form from abuse, we also store a one-way scrambled (hashed) version of your internet connection address, which is used only to limit repeated submissions.

4. How we use personal information

• To respond to your enquiry and prepare any quotation you request.
• To communicate with you about your enquiry.
• To protect our website from spam and misuse.

5. Lawful bases for processing

We process enquiry information on the basis of our legitimate interests in responding to business enquiries, and, where you are asking us to quote for services, to take steps at your request before entering into a contract.

6. Contact form submissions

Enquiries submitted through the website are stored securely in our website's database so that our team can respond. We do not use enquiry details for marketing unless you have separately agreed to this.

7. Service providers and data sharing

We use a hosting and database provider to run this website and store enquiries. They process information on our behalf and under our instructions. We do not sell personal information.

To confirm before publication: full list of service providers (e.g. hosting, email, CRM) and whether any data is transferred outside the UK, with the safeguards used.

8. Data storage and security

We use appropriate technical and organisational measures to protect personal information, including encrypted connections and restricted access to stored enquiries.

9. Data retention

We keep enquiry information only for as long as necessary for the purposes described in this policy.

To confirm before publication: the specific retention period for enquiries and any resulting client records.

10. Cookies and analytics

This website does not currently use advertising or analytics cookies. Any cookies used are strictly necessary for the website to function. If we introduce non-essential cookies or analytics in future, we will ask for your consent first and update this policy.

11. Your data protection rights

You have rights under UK data protection law, including the right to access, correct or erase your personal information, to restrict or object to its processing, and to data portability. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

12. Contact information

For any questions about this policy or to exercise your rights, email enquiries@aberdale-fm.co.uk or call 0191 496 8200.

To confirm before publication: contact email, telephone and postal address for data protection requests.

13. Policy updates

We may update this policy from time to time. The latest version will always be available on this page. See also our Terms of Service.